Delo Partner Agreement

Last updated: 29 September 2026

This agreement is between Eclyde Corporation Limited (CRO 810069, registered office at [registered address]) (“Eclyde”, “we”) and the business signing up (“you”, “the Shop”). Delo is a brand of Eclyde Corporation Limited, and Delo is a marketplace operated by Eclyde. By ticking “I agree” and paying, you accept these terms.

1. What you get

For one monthly fee you get:

A listing on Delo (delo.ie and the Delo app), where local customers can order from you for delivery or collection.
The Delo Partner tools: the POS till app, the manager app, online ordering, and the other tools we make available to partners. Features may change as we improve them.
Payouts of your sales to your bank account through our payment provider, Stripe.

2. The fee

Delo Partner: €99 per month, everything included, or €49 per month on Delo Partner, Own Drivers (section 2a).
Your price is locked: the price you join on is yours for as long as you stay a partner.
It’s charged in advance at the start of each billing period, first on the day your shop goes live on Delo (your card is saved when you sign up), then on the same date each month, until you cancel.
0% commission · card fees at standard rates. We don’t take a percentage of your sales, and there’s no per-order fee to you.

2a. Delo Partner, Own Drivers (€49/month)

Available if at least one of your own drivers is registered and active on the Delo Driver app and has delivered at least one of your orders through it in the billing period.
Your own orders are offered to your own drivers first.
When your drivers are free, they may choose to take nearby Delo deliveries for other shops and keep the delivery fee. That’s optional.
If no driver of yours delivered through Delo Driver in a billing period, the next period is billed at €99.

3. The 10-order guarantee

If Delo sends you fewer than 10 qualifying orders in a billing period, that period’s fee comes back to your Delo balance, within 14 days after the period ends. We send it to your Delo payouts account (Stripe), and it’s paid out to your bank with your sales. It isn’t a refund to your card.
A qualifying order is a paid Delo order to your shop, placed by a customer (not by you or your staff), and not fully refunded or cancelled.
The guarantee applies to every billing period while you’re an active partner in good standing.

4. Payments and card fees

Customers pay through Delo or your own online ordering and POS. We collect the payment and pay out your share to your bank account.
Card processing fees are charged to you at standard rates on the whole order charge (your items, delivery fee and service fee), and taken from your payout.
The customer’s service fee (€0.50) is kept by Eclyde. Delivery fees go to the courier when a Delo courier delivers. When you deliver with your own driver, you keep your own delivery charge.
You must complete identity and business checks (for example ID and bank details) before payouts can start.

5. Your responsibilities

You are the seller. You’re responsible for your goods, prices, descriptions, allergens and food safety, and any licences your business needs.
Prices: menu items we import for you are marked unconfirmed until you check them. You’re responsible for keeping prices accurate.
Orders: accept or decline orders promptly. Mark items out of stock in the app when they run out.
Not allowed on Delo (for now): alcohol, tobacco and vaping products, and medicines.
Refunds for missing or wrong items that a customer reports are charged to you, up to the value of your items in that order. You can contest a report within 48 hours from your dashboard; if we agree with you, we cover it.

6. Customer data

You’ll see the details of customers who order from you (for example their name and what they order).
You and Eclyde are each responsible for handling that data under data protection law (GDPR). You may only send customers marketing if they’ve given consent.

7. Devices and access

The POS works only on devices activated with an activation code from us. You can add or remove devices in the manager app.
Keep your PINs and logins private. You’re responsible for activity on your account.

8. Cancelling

You can cancel at any time from your dashboard or by emailing hello@delo.ie. Cancellation takes effect at the end of your current billing period. There are no partial refunds, other than the 10-order guarantee in section 3.
We may suspend or end your account if you don’t pay, break these terms, act fraudulently, or put customers at risk. Where it’s reasonable to do so, we’ll tell you first.

9. Liability

We’ll provide the service with reasonable care and skill, but we can’t promise it will always be uninterrupted or error-free.
Our total liability to you in any 12 months is limited to the fees you paid us in that period. We’re not liable for lost profits or indirect loss. Nothing in this agreement limits liability that the law doesn’t allow to be limited.

10. Changes

We may update these terms. Your monthly price won’t go up while you stay a partner (section 2). We’ll give you at least 30 days’ notice by email of anything that affects you. If you don’t agree, you can cancel before the change takes effect.

11. Law

This agreement is governed by the laws of Ireland, and the Irish courts have jurisdiction.

Delo is a brand of Eclyde Corporation Limited. Powered by Eclyde.

Questions Call 087 438 8032 hello@delo.ie