Help
Answers to the usual questions, and a real person when you need one
Where's my order?
Open Orders to see live status from the shop. Delivery times are estimates from the shop and your rider.
OrdersMissing or wrong items
Open the order and tap Report a problem. Missing or wrong items are usually refunded to your card straight away. Anything else goes to a real person at Delo, who will get back to you.
OrdersRefunds
Refunds go back to the card you paid with and usually show within 5 to 10 working days, depending on your bank.
Allergies
Allergens are listed on each item. If you have an allergy, call the shop before you order to check how your food is made.
Cancel an order
Call the shop straight away. Once the shop has started your order it may not be possible to cancel.
Delivery address
Change your delivery address before you order. After ordering, call the shop to update it.
Delivery addressPoints and rewards
You earn 10 points for every €1 you spend at a shop. Points are shown per shop and can be used at checkout once you have enough for a reward.
RewardsYour account
Sign in with Google or with a code sent to your email. You can delete your account at the bottom of the Account page.
AccountStill stuck? Talk to a real person Call 087 438 8032 hello@delo.ie